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Store Policy

Customer Care

I decided to make this shop only for members because I would like to take care of each little doggy's needs. If you have any questions or concerns about my products, please contact me without any hesitation.


Privacy & Safety

Privacy Notice

This is the privacy notice of Mimi et Mia. In this document, "we", "our", or "us" refer to
Mimi et Mia.


This privacy notice aims to inform you about how we collect and process any
information that we collect from you, or that you provide to us. It covers information
that could identify you (“personal information”) and information that could not. In the
context of the law and this notice, “process” means collect, store, transfer, use or
otherwise act on information. It tells you about your privacy rights and how the law
protects you.

We are committed to protecting your privacy and the confidentiality of your personal
information. Our policy is not just an exercise in complying with the law, but a
continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and
hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly
incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard
to the processing and control of your personal data. We do this now, by requesting
that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.

Data we process

We may collect, use and store different kinds of personal data about you. We have
collated these into groups as follows:
Your identity includes information such as first name, last name, and other identifiers
that you may have provided at some time.
Your contact information includes information such as billing address, delivery
address, email address, telephone numbers and any other information you have given
to us for the purpose of communication or meeting.

Technical data includes your internet protocol (IP) address, browser type and version,
time zone setting and location, browser plug-in types and versions, operating system
and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or
orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us;
communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data
for any purpose. Anonymous data is data that does not identify you as an
individual. Aggregated data may be derived from your personal data but is not
considered personal information in law because it does not reveal your

For example, we may aggregate profile data to assess interest in a product or

However, if we combine or connect aggregated data with your personal
information so that it can identify you in any way, we treat the combined data
as personal information and it will be used in accordance with this privacy

Special personal information

Special personal information is data about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data.

We do not collect any special personal information about you.

If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a
contract we have with you, and you fail to provide that data when requested,
we may not be able to perform that contract. In that case, we may have to
stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process
different categories of your personal information, and to notify you of the basis for
each category.
If a basis on which we process your personal information is no longer relevant then
we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of
any new basis under which we have determined that we can continue to process
your information.

Information we process because we have a contractual
obligation with you

When you create an account on our website, buy a product or service from
us, or otherwise agree to our terms and conditions, a contract is formed
between you and us.

In order to carry out our obligations under that contract we must process the
information you give us. Some of this information may be personal

We may use it in order to:

  •  verify your identity for security purposes

  •  sell products to you

  •  provide you with our services

  •  provide you with suggestions and advice on products, services and

      how to obtain the most from using our website

We process this information on the basis there is a contract between us, or
that you have requested we use the information before we enter into a legal

We shall continue to process this information until the contract between us
ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you
more information about our business, our products and services, you provide
your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time
pass your name and contact information to selected associates whom we
consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your
consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at any time.
However, if you do so, you may not be able to use our website or our services

Information we process for the purposes of legitimate

We may process information on the basis there is a legitimate interest, either
to you or to us, of doing so.

Where we process your information on this basis, we do after having given
careful consideration to:


  •  whether the same objective could be achieved through other means

  •  whether processing (or not processing) might cause you harm

  •  whether you would expect us to process your data, and whether you                        would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  •  record-keeping for the proper and necessary administration.

  •  responding to unsolicited communication from you to which we believe                         you would expect a response

  •  protecting and asserting the legal rights of any party

  •  insuring against or obtaining professional advice that is required to manage risk

  •  protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a
statutory obligation.

For example, we may be required to give information to legal authorities if
they so request or if they have the proper authorisation such as a search
warrant or court order.

This may include your personal information.

Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate
your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall
remove the content while we investigate.

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our
website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of [Wix
pay / PayPal or some other reputable payment service provider.] That page may be
branded to look like a page on our website, but it is not controlled by us.

Communicating with us

When you contact us, whether by telephone, through our website or by e-mail,
we collect the data you have given to us in order to reply with the information
you need.


When we receive a complaint, we record all the information you have given to

We use that information to resolve your complaint.

We may also compile statistics showing information obtained from this source
to assess the level of service we provide, but not in a way that could identify
you or any other person.


Cookies are small text files that are placed on your computer`s hard drive by
your web browser when you visit any website. They allow information
gathered on one web page to be stored until it is needed for use on another,
allowing a website to provide you with a personalised experience and the
website owner with statistics about how you use the website so that it can be

Some cookies may last for a defined period of time, such as one day or until
you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should
allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our
servers, and by software operated by third parties whose services we use.
We use cookies in the following ways:

  •  to track how you use our website

  •  to record whether you have seen specific messages we display on our                       website

  •  to keep you signed in our site

  •  to record your answers to surveys and questionnaires on our site while                           you complete them.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other
content on our website are recorded.

We record information such as your geographical location, your Internet
service provider and your IP address. We also record information about the
software you are using to browse our website, such as the type of computer
or device and the screen resolution.

We use this information in aggregate to assess the popularity of the
webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits,
the data possibly could be used to identify you personally, even if you are not
signed in to our website.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party
(except as set out in this notice), we sometimes receive data that is indirectly
made up from your personal information from third parties whose services we

No such information is personally identifiable to you.

Data may be processed outside the European Union

Our websites are hosted in the UK and Japan.

We may also use outsourced services in countries outside the European
Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be
processed outside the European Union.

We use the following safeguards with respect to data transferred outside the
European Union:

  •  we comply with a code of conduct approved by a supervisory authority                            in the European Union.

Control over your own information

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes.

Access to your personal information

At any time you may review or update personally identifiable information that
we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you
should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you
with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website,
you should contact us to make your request.

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable
information we shall first take reasonable steps to verify your identity before
granting you access or otherwise taking any action. This is important to
safeguard your information.

Use of site by children

We do not sell products or provide services for purchase by children, nor do
we market to children.

If you are under 18, you may use our website only with consent from a parent
or guardian.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us.

How you can complain

If you are not happy with our privacy policy or if you have any complaint then
you should tell us. If a dispute is not settled then we hope you will agree to
attempt to resolve it by engaging in good faith with us in a process of
mediation or arbitration.

If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Information
Commissioner`s Office (ICO). This can be done at
complaint/ . We would, however, appreciate the opportunity to talk to you
about your concern before you approach the ICO.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:

  •  to provide you with the services you have requested;

  •  to comply with other law, including for the period demanded by our tax               authorities;

  •  to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every
country or legal jurisdiction in which we aim to do business. If you think it fails
to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that
apply to you are those posted here on our website on the day you use our website.
We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Payment Methods


- Offline Payments (Japan only)

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